If you’re a resident of Ho Chi Minh City, there’s no better place to get a check-up than at Victoria Healthcare. This locally owned healthcare clinic first made its mark in 2005, when founding partners Dr. Mason Cobb, a respected pediatric surgeon, and Dr. Nguyen Vinh Tuong, famous in the world of gastroenterology, used their combined medical knowledge and genuine love for Vietnam to create their flagship clinic. Since then, Victoria Healthcare has grown to become one of the leading healthcare clinics in HCMC.
From day one the doctors at Victoria Healthcare started helping patients with a simple motto: “The best healthcare, done at an affordable price”. They still adhere to this philosophy today.
What To Expect
If you’re looking for a long-term care facility for you and your family that has a strong focus in preventative care, this is definitely the place for you. The founders have developed the hospital with the mission of respecting each patient that walks through the doors in every way possible. This respect means cleanliness and sterility are practiced at international standards, privacy is ensured for each and every patient and bedside manners are a high priority.
The staff – be they administrative or medical – is definitely one of the high points when you schedule an appointment at at Victoria Healthcare. For starters, every employee at Victoria speaks fluent English. This is a requirement for Tuong and Cobb, who would like each member of staff to be able to communicate to the large numbers of English-speaking expats as well as the local Vietnamese population of Ho Chi Minh City.
Another trademark of the staff in Victoria Healthcare is their commitment to continued learning. The goal of this? To make sure that every staff member provides service and healthcare at an international standard.
This training starts with the receptionists at the phone desks. Tuong and Cobb make sure that they’re knowledgeable enough about medicine to know if someone is sick or not through a phone call. This is a small detail, but an important one. If a patient needs to speak to a department quickly, it’s the receptionist’s job to understand the situation instantly. At Victoria Healthcare, there’s no need to worry.
The continued medical education for nurses and doctors is even more ingrained in the company culture at Victoria Healthcare. Nurses, for example, learn with Continuing Nurse Education, or CNE. This weekly course makes sure that every nurse is up-to-date with state of the art techniques and knowledge of their profession.
The doctors at Victoria Healthcare keep their skills sharp with Continuing Medical Education, or CME. To start with, one doctor is assigned an in-depth medical topic to research every week. This doctor develops a presentation and presents it to all doctors on the Victoria Healthcare staff (some of them by teleconference). This presentation, done entirely in English, makes sense: while it gives the presenting doctor the opportunity to delve into contemporary medical issues, it also imparts knowledge to every other doctor in the company.
Along with the presentation, the doctors are also quizzed with case studies. They must read about a hypothetical patient’s symptoms and pass a quiz about how to treat them well. If they don’t consistently do well on these tests, the doctor’s pay potential is affected. So rest assured, every doctor here is at the top of their game!
Since the opening of the first clinic, which originally had four departments, Victoria Healthcare has expanded to offer 15 medical services to their patients. These are all the departments currently available at Victoria:
Gastroenterology and Hepatology
Urology and Andrology
Ear, Nose and Throat (ENT)
But what makes Victoria Healthcare so special? It has to be their special emphasis on preventative medicine. Rather than just treat a patient once they’re sick, the doctors at Victoria are aiming for a higher goal: they want to help their patients lead better, longer and happier lives. When a patient meets with a doctor for the first time, a doctor at Victoria Healthcare doesn’t just take the patient’s current condition into account.
If a man comes to a doctor at Victoria complaining about a knee problem, the doctor will, of course, fix the problem. However, if the man’s breath smells like cigarette smoke, that’s an issue that will be brought up. By developing genuine patient-doctor relationships, every practitioner at Victoria creates a personalized healthcare dossier tailored to their patient’s family history, personal history and lifestyle. Rather than treating medical conditions as they arise, the doctors here aim to educate patients on how to prevent medical conditions before they start. It’s a concept that’s still in its infancy in Vietnam, so be sure not to take this commitment to health lightly!
However, one core concept must also be noted about Victoria Healthcare: respect. Cobb and Tuong do everything possible to make sure that each patient isn’t just healed – they’re respected as individual humans. One example? The right to privacy. If you go to a public hospital in Vietnam, chances are overcrowding will be an issue. At Victoria Healthcare, every effort is made to make sure that each patient has their own space, partitioned off from other patients to make sure that anonymity is respected. However, don’t take our word for it. Just look on the walls of every Victoria Healthcare clinic. You’ll see posters advertising Patient’s Bill of Rights:
Respect: Each individual will be treated as unique and their human dignity will be respected.
Autonomy: The patient shall determine what will be done with his or herself. The patient has a right to confidentiality of their medical treatment and records, and to have all medical personnel safeguard that right.
Truthfulness: Physicians will be truthful with patients and their families and should avoid withholding information. This allows the patient to make informed decisions.
Beneficence: Medical personnel must follow the ethical principle of always doing or promoting the best care that they can offer.
Non-maleficence: The Hippocratic principle, named after the ancient Greek physician whose ethics are still followed 2,300 years later: “DO NO HARM” (Primum non nocere in Latin).
Justice: Fairness; each patient will be treated equally to all others with the kindness and respect that are given to all.
Fidelity: Medical personnel must remain faithful to promises made.
Right-to-know: Nothing shall be done to a patient without his/her informed consent.
Quite simply, Victoria Healthcare has raised the bar for clinics and hospitals in Ho Chi Minh City, and no other establishment has caught up yet.